As a rule, we don't allow returns or exchanges on our products, so please be sure that your order is right before you place it. Yarn & fiber are porous materials that easily absorb environmental allergens, particulates, and odors, and many people suffer from severe allergies to these things. For example, we would be utterly heartbroken if a skein returned to us by a cat-lover fell into the hands of someone with a severe cat allergy.
That said, if there's something very wrong with your order, or if you need to make changes to an order before it ships, please let us know immediately and we will do our best to make it right!
Any yarn that has been wound into a ball, or otherwise altered in any way, or that has any noticeable damage or odors (e.g. smoke, perfume, or pets), can not be returned or exchanged for any reason. If it has been more than 7 days since your package was delivered, the items in your order can not be returned or exchanged for any reason.